I am a 40 year customer. They are personal, competitively priced, and are quick and professional wiht price. Sometimes they try to raise prices at renewal time if you don't stay on top of your policy.
Had allstate and switched to Liberty Mutual due to rates and service. Wait times are much shorter as well
I received on-line quotes from most of the companies listed here. I ended up with Liberty Mutual as being the best pricing when comparing apples to apples. What may be the difference between companies is the persons, age, past driving record and area of the country they live in.
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